Frameworks
Our Frameworks
Zenesis Consulting’s proprietary frameworks bring structure and consistency to our advisory work.
Strategy Development RADEM Methodology
A structured approach to business improvement
RADEM
ReviewAnalyseDesignExecuteManage & Monitor
Strategy Development BOCER Framework
Understanding the business as a connected system
BOCER
BrandOperationsCustomersEmployeesResults
Strategy Development The 8 Pillars of Successful Community Associations
The foundations of a well-managed community
0102030405060708
Leadership, Governance & ComplianceOperational & Technical IntegrityHuman Capital ExcellenceFinancial SustainabilityEnvironmental StewardshipTechnology & Innovation EnablementCustomer & Community EngagementHealth, Safety & Security Assurance
Strategy Development The 6 Hallmarks of Effective Community Management Companies
The capabilities behind responsible community management
010203040506
Strategic Leadership & Governance ExpertiseOperational & Technical ExcellenceTechnology Enablement & Data IntelligenceService Excellence & Stakeholder EngagementTalent Development & CultureFinancial Stewardship & Resource Optimisation
Customer Excellence The SLIDE Rule
A practical guide to handling customer interactions
SLIDE
Smile & GreetListen & EmpathiseIdentify the IssueDeliver the Solution as PromisedExpress Gratitude & Follow Up
Customer Excellence PRACTICE
The eight attributes of an effective customer excellence professional
PRACTICE
PatienceResourcefulnessAgilityCommunication SkillsThick SkinInformationConfidenceEmpathy